If clicking the dotloop link on your MLS NOW homepage keeps taking you to an old or incorrect dotloop account, here's how to fix it:
- Contact dotloop support @ 1 (888) 368-5667 and tell them what is happening so they can "unlink" a wrong account and ensure our Single Sign On (SSO) takes you to the correct account. This is your best option.
## Clear Your Browser's Dotloop Session
1. Log out of dotloop completely
2. Clear your browser cookies for dotloop.com:
- Chrome: Settings → Privacy → Clear browsing data → Cookies
- Safari: Preferences → Privacy → Manage Website Data → Search "dotloop" → Remove
3. Close your browser completely
4. Reopen and click the dotloop link from MLS NOW homepage
5. Log in with the correct dotloop credentials
## Use Dotloop's Account Switcher
If you have multiple dotloop accounts:
1. Click your profile icon in dotloop (top right)
2. Select "Switch Account"
3. Choose the correct account
## Still Having Issues?
If you're still being redirected to the wrong account:
- Try using a different browser or incognito/private mode
- Contact dotloop support @ 1 (888) 368-5667